Although most residential facilities have plans for and faced outbreaks of infections such as influenza in the past, none have faced the prospect of a global pandemic. The scale and pace are different to anything people have experienced before, and requires a flexible and open approach so we all learn together.
Along with other Queensland-based non-government organisations, Carers Queensland collaborated to develop a communication and engagement checklist for residential facilities during COVID-19.
The document provides a checklist for organisations to ensure good communication occurs between residents and their families and their residential facility. It outlines steps to be taken by facilities including residential aged care facilities and those that have shared or communal living arrangements in the event of COVID-19 outbreaks in the facility or local area.
This can be used for any organisation that provides care and support for residents, either in the short or long-term.
Download the Communication and engagement checklist: Residential care facilities (aged care, disability and community support) here