We can help take the stress out of transitioning to aged care

Do you need help managing your or a loved one’s Home Care Package?

Are you struggling with the transition into residential aged care?

We are here for you, every step of the way.

With Carers Queensland’s Empower Care program you can stay in control of your future.

We can help you or the people you care for access the home care or residential care services that you need.

Empower Care (Flyer)

Home Care Package Management Service

At Carers Queensland we understand the needs of caring families and we support you in managing your home care package.

The Australian Government’s Home Care Packages Program provides older people who want to stay at home with access to a range of ongoing personalised services, support services and clinical care to help with day-to-day activities.

Some of the services you can access through your home care package are:

• Meal preparation
• Transport and community access
• Nursing, personal care or health services
• Social support or counselling

We are an approved Aged Care Provider but we don’t provide in-home or residential aged-care services.

For a set fee we offer impartial advice on support services and help you navigate the often confusing aged-care sector.

Who is eligible?

Eligibility is determined by My Aged Care, a portal to access Australian Government funding for Aged Care.

You may be eligible for a home care package if you are:

• an older person who needs coordinated services to help you to stay in your home
• a younger person with a disability, dementia or other special care needs that are not met through other specialist services.

There are no minimum age requirements or residency restrictions but home care packages are not intended for visitors to Australia or people requiring temporary or short-term care.

For more information regarding eligibility, please visit the My Aged Care website.

How does it work?

Nominate Empower Care (Carers Queensland) as your Aged Care Provider and we will help you:

• Customise a plan to work out the services you’ll need
• Decide which services are right for you by offering impartial, informative advice
• Set up service contracts for you
• Pay service providers on your behalf
• Keep track of your spending, providing you with monthly expenditure statements
• Change service providers at any time

How much does it cost?

Our management fee is a flat rate of 25 per cent of your Home Care Package allocation.

Empower Care Program pricing information 

Residential Aged Care Transition Service

Choosing Empower Care enables you to stay in control of your future.

We work with you so you can make an informed decision.

How does it work?

Our Empower Care team will:

• Work with all parties, including family members and carers, to reach the best outcome
• Provide you with impartial information about aged-care facilities and fees within your chosen area
• Go with you to attend site visits of aged care facilities

Once you have made your decision, we will:

• Support you to complete all paperwork
• Liaise with all parties to make sure your transition is as smooth as possible
• Follow up with you post-relocation to assist with any settling-in issues

How much does it cost?

Our Residential Aged Care Transition Service is a fee-for-service program. We have a number of options available. You can customise the service to suit your budget.

Want more information?

Connecting with us is easy, call on 1800 242 636, email empowercare@carersqld.com.au, or Contact Us.

If you are looking for something more local, check out our Regional Offices and Support Groups.