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Our Organisation

Carers Queensland is the peak body representing unpaid family and community carers in Queensland.

We respond to the unique and changing needs of the 474,000 carers across the state and those they care for.

Carers Queensland started as the Queensland Council of Carers and established its head office in Camp Hill, Brisbane in 1989.

Since then, we have given carers a voice.

We champion equal rights and opportunities. We focus on providing support services to caring families based on what they need.

We are dedicated to making life better.

Our Vision

To ensure that caring is a shared responsibility of family, community and government.

Our Mission

To improve the quality of life for caring families.

Our Values

  • Integrity – Doing the right thing even when no one is watching.
  • Respect – Treating others how they want to be treated.
  • Diversity – A place for everyone.
  • Empowerment – Acknowledging strength in others.
  • Adaptability – Flexible and responsive to change.

How we work

Carers, the people they care for and their families are at the centre of everything we do; as such, we support self-directed services.

We encourage your personal growth and empowerment and we work with you to improve your quality of life.

We provide hands-on support to carers through 26 regional offices across Queensland.

This includes programs for young carers and people from culturally and linguistically diverse backgrounds and other services such as counselling, advocacy and advice.

We work in close collaboration with carers, other state and territory Carers Associations and strategic partners.

Annual Report 2017/18

Strategic Plan 2015/2018

Human Services Quality Standards

Organisational Chart 2017

You can find our archive of annual reports and other corporate document via our Publications page.

Our History – a timeline

  • 1988: Val French, Kay Thomas, Ailsa Whitehead, Maggie Smith host a forum, attended by 50 carers and decide to create an organisation that supports all carers.
  • 1989: The group receives Federal funding of $1.25 million and establishes the Queensland Council of Carers at the current Camp Hill location.
  • 1990: The CARE line (now Carer Advisory Service) is created as a helpline for carers
  • 1994: Offices are now operating in Brisbane North and South, Townsville, Rockhampton and Wide Bay.
  • 1996: The Queensland Council of Carers introduces the Non-English Speaking Background Carers’ Kit (now CALD program).
  • 1998: New offices open in Cairns and the Darling Downs.
  • 2002: Carer Mentor program (now Friends Care Online) is introduced.
  • 2003: The National Carer Counselling program begins.
  • 2003: FIRST magazine is launched.
  • 2003: The organisation becomes known as Carers Queensland.
  • 2004: Carer-Friendly Business Awards are introduced.
  • 2004: Young Carer Project launched.
  • 2006: Family Support and Advocacy program (now Guardianship and Advocacy) is introduced.
  • 2008: Offices are now operating in Toowoomba, Ipswich, Gold Coast, Sunshine Coast, Mackay and Roma.
  • 2017: Carers Queensland becomes the NDIS Local Area Coordination Partners in the Community service provider for the Ipswich, Toowoomba, and Rockhampton service areas.
  • 2018: Carers Queensland becomes the NDIS Local Area Coordination Partners in the Community service provider for the Brisbane North & South, Beenleigh, Robina, Caboolture/Strathpine and Maroochydore service areas.