NDIS Frequently Asked Questions (FAQ)

We have your questions answered.

Applying for the National Disability Insurance Scheme

Am I eligible for the NDIS?

You may be eligible if you live in Australia, are an Australian citizen or hold a Permanent or Special Category Visa; are aged under 65 years; and have a permanent and significant disability. Click the button to answer some simple questions to see if you may be eligible for the NDIS.

Check your eligibility


How do I apply for the NDIS?

To apply for the NDIS you will need to complete an Access Request Form. You will need to include information about your disability and how it impacts on your day-to-day life. You may need to ask your treating health professional to fill out and sign certain parts of the form. Download the Access Request Form or speak with the NDIS on 1800 800 110.

Our team can also assist people to understand how to access the Scheme. For general questions, and to be connected with our specialised team, contact the Carers Queensland NDIS LAC Enquiries Line on 1300 999 636.

How do I contact the NDIS?

Phone 1800 800 110
Email enquiries@ndis.gov.au
Visit www.ndis.gov.au for Web Chat


Get to know your Local Area Coordinator

What is a Local Area Coordinator (LAC)?

Carers Queensland is a partner of the National Disability Insurance Scheme (NDIS), delivering the Local Area Coordination Partner in the Community Program and working to ensure more people live fulfilling and connected lives.

As a NDIS LAC Partner in the Community, we will get to know you and what’s important to you, and help connect you with services and supports to allow you to build the life you want.

Planning and supports are tailored to allow you to work towards your goals, whether you want to become more involved in the community through employment, volunteering, sports clubs or local theatre, live more independently or improve your wellbeing.

What does an LAC do?

LACs can help you to:

  • understand and apply for the NDIS
  • create a plan that reflects your life and what is important to you
  • implement your NDIS plan and learn how to get the most out of your plan
  • review your plan and make changes as you work towards achieving your goals
  • navigate and link with supports in your community

Can someone speak at our workplace/community group/school about the NDIS?

We work closely with our communities to help them understand the NDIS, connect with more people with disability, and learn about becoming a more accessible and inclusive community for people with disability.

Our experienced LACs often speak at schools, with community groups, networks and businesses. We would be happy to discuss your request.

Please contact the Carers Queensland NDIS LAC Enquiries Line on 1300 999 636.

How can I give feedback, a compliment or make a complaint?

If the feedback, complaint or compliment is about the NDIS it is best to provide the feedback directly to the NDIS. The feedback page on the NDIS website outlines how to make a complaint. You can do this by calling the NDIS on 1800 800 110, via the online form or by downloading the complaint form.

If the feedback, complaint or compliment is about a NDIS service provider it is best to provide that feedback directly to the provider, however, if you are not comfortable speaking directly with the service provider or you are not satisfied with their response, you can raise your complaint with the NDIS Quality and Safeguards Commission (NDIS Commission).

The NDIS Commission is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission has created the following factsheets to support you:

If the feedback, complaint or compliment is about Carers Queensland we would like to hear from you directly. Contact your LAC in the first instance, however, if you are not comfortable speaking directly with your LAC or you are not satisfied with the response, we offer several other methods for you to provide feedback:

  • Contact the Team Leader at your closest office.
  • Contact the Carers Queensland NDIS LAC Enquiries Line on 1300 999 636.
  • Complete the form on the Carers Queensland feedback page.
  • Write to the Chief Executive Officer, PO Box 179, Holland Park, QLD 4121.

Creating your NDIS plan

How do I prepare for my first planning meeting?

A LAC from Carers Queensland will be in touch with you to arrange your planning meeting. Use Booklet 2: Planning which will help you to get ready for this meeting. Download a copy or call the Carers Queensland NDIS LAC Enquiries Line and request a copy. This booklet is available in Easy English and a variety of language translations.

What happens when my plan is approved?

A LAC from Carers Queensland will be in contact with you when your plan is approved and will help you get started. Your NDIS plan will appear on your myplace portal approximately 24 hours after it is approved. If you receive a copy of your plan before a LAC has been in touch, contact them or call us on 1300 999 636 and let us know you’re ready to get started. For more information on the myplace portal please visit the NDIS website.

How do I request a review of my plan?

Your NDIS plan review meeting is a chance to look at what worked and what didn’t, and another opportunity to discuss progress towards your goals and note any changes moving forward.

Your NDIS plan will typically be reviewed after your first 12–24 months. A LAC from Carers Queensland will be in contact with you approximately six to eight weeks before your plan expires.

If your circumstances change you can request a review of your plan at any time. Contact your local office or the Carers Queensland NDIS LAC Enquiries Line on 1300 999 636 to discuss your options.


Using your NDIS funds

How do I use the myplace portal?

Myplace is the secure NDIS participant portal on the Australian Government’s myGov website. For more information on the myplace portal please see the NDIS website.

You, a nominee or child representative can access your NDIS plan, including information about your goals, funded supports, service provider payments and personal information listed in your plan.

You will need a myGov account to sign in to myplace. If you already have a myGov account for other government services such as Medicare, the Australian Tax Office or Centrelink, you can use the same myGov account for the NDIS. Visit www.my.gov.au to find out how to create your myGov account.

You will be given an activation code to use the first time you access the myplace portal. It is important that you access myplace as soon as possible after you receive your activation code, as the code will expire within 10 days.

If you need an activation code, or your activation code has expired, contact the NDIA on 1800 800 110 or Carers Queensland on 1300 999 636.

What can I use my NDIS funding for?

  • Your NDIS funding can be used to pay for reasonable and necessary supports and services that will help you achieve your goals.
  • Talk with your LAC to understand what you can spend your funding on or watch the short video about, “What are reasonable and necessary supports?”


About Carers Queensland

Where are the Carers Queensland LAC locations?

Carers Queensland delivers the NDIS LAC Partner in the Community Program and has 15 office locations across Queensland.

Visit our Regional Offices page for office locations and contact details.

How do I contact a LAC?

When you meet with a Carers Queensland LAC they will provide you a number of options for contact. As your LAC Partner in the Community, Carers Queensland is dedicated to supporting you across all areas of planning and using your plan.

You can also find contact details printed on your plan and on your myplace portal, or contact the Carers Queensland NDIS LAC Enquiries Line on 1300 999 636 and request to be connected with a Carers Queensland LAC.

I am a carer of a person with disability. Can you also connect me with supports?

Carers Queensland is dedicated to making life better for carers and is able to put you in contact with organisations delivering carer services and supports in your community.


Contact us

To get started and to discuss how the NDIS can work for you contact us on 1300 999 636 or cq.enquiries@ndis.gov.au.

You can also submit your enquiry online using our contact form below.