The new Carers Queensland Enquiry Line for the National Disability Insurance Scheme (NDIS) Local Area Coordination Partners in the Community program (LAC PITC) is open for business from today (01 august 2019).
The Enquiry Line provides a central point of contact for enquiries about the Carers Queensland NDIS Local Area Coordination program.
Carers Queensland’s new enquiry line aims to:
- Provide resolution to enquiries in the shortest possible time and with the lowest possible contacts
- Continue to deliver a high quality customer service experience to community members and people accessing the NDIS
- Deliver consistent and high quality service through a dedicated team
- Be the central point of contact for the wider community, creating an easier enquiry and referral path.
Carers Queensland General Manager, Jocelyn Wills, said the new Enquiry Line number 1300 999 636 will provide participants, carers, community members, organisations and individuals the ability to contact the program on one number, while also meeting the needs of people who may want to find out about accessing the NDIS.
The Enquiry Line will support participants in connecting with their Local Area Coordinator and resolving concerns, answer NDIS queries, provide information to people with disabilities and their families, and is one of the first points of contact for community enquiries.
“In a scheme as large as the NDIS with multiple Local Area Coordination offices and providers, we recognise the importance of people to be able to find the ‘right door’.”
“I’m excited about the new service offered by our NDIS Local Area Coordination program and really believe that this will be valuable for participants and the community,” Ms Wills said.
The Enquiry Line is staffed by a dedicated team of Enquiry Officers (EOs) whose role is critical in providing a high quality and effective service to participants and the community.
“While the Enquiry Line is the central point of contact, it will not replace all enquiries that a local site may receive; some enquiries are better addressed by the local team as requested by the caller, to access specific local knowledge, to maintain the Local Area Coordinator and participant relationship or due to the complexity of the enquiry.”
“If someone calls the Enquiry Line, we will ensure they are connected to their Local office for support to answer individual complex enquiries.”
Carers Queensland can support you to find out more about the NDIS, to apply for the Scheme and to help you get started with your NDIS plan.
If you’re not eligible for the NDIS, Carers Queensland can also help you identify and link to options in your community.
To find out more about how the NDIS Local Area Coordination program call 1300 999 636.